CONTACT US
Order Enquire – Care@ZeePee.in
Repair/sell Enquire- sell-repair@zeePee.in
Go to My Orders in your ZeePee account to track your package.
Go to My Orders in your ZeePee account to find details for all your orders.
Do not worry, the delivery agent will try to deliver again on the next working day. You can also call the delivery agent to get the latest delivery update.
You can raise a request to return your items with these simple steps:
1. Log into your ZeePee account
2. Go to Orders
3. Click on ‘Returns’ against the item you wish to return or exchange
4. Fill in the details and raise a return request
Once you raise a request, you’ll get an Email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders‘ section of your ZeePee account.
Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorised by the owner of the card. When we’re not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised.
You could see different prices for the same product, as it could be listed by many Sellers.
Yes, it’s necessary to log into your ZeePee account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.
You’ll have access to a personalised shopping experience including recommendations and quicker check-out.
Items marked as ‘Preorder’ or ‘Forthcoming’ are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you’ve pre-booked them.
You can claim the warranty for your product by using the invoice at any authorized service center of the brand.
FAQ'S
If you think that your IP right has been infringed by any of our sellers, you can follow the below process. We require that the Intellectual Property right owner or authorized agent provide the following details  click on Report Abuse
- Identification or description of the copyrighted work/ trademark that has been infringed.
- Clear identification or description of where the material that you claim is infringing is located on www.ZeePee.in with adequate particulars.
- Product ID / website links of infringing products (in case of copyright infringement). ZeePee is unable to process requests which do not specify exact product IDs or URLs. Please do not provide links to browse pages or links of search queries as these pages are dynamic and their contents change with time.
- Your address, telephone number, and email address.
- A statement by you that you have a good faith belief that the use of the material complained of is not authorized by the copyright or intellectual property owner, its agent, or the law.
- A statement by you, that the information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf Brand Name (in case of Trademark infringement)
- Details of the intellectual property being infringed (Provide copyrighted images or trademark certificates as attachments)
We take security very seriously at ZeePee. If you have found an issue on ZeePee, you can report it to admin@ZeePee.in with the below details:
1. Steps to reproduce the bug/issue
2. Your web browser/mobile browser’s name and version
3. Screenshot/screencast (if any).
Product reviews on zeepee.in are a great way to help other customers decide what to buy & avoid.
Here are some tips to writing great product reviews:
Have you used this product?
It’s always better to review a product you have personally used.
Educate your readers.
Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.
Be yourself, be informative. Let your personality shine through, but it’s equally important to provide facts to back up your opinion.
Get your facts right! Nothing is worse than inaccurate information. If you’re not really sure, research always helps.
Stay concise.
Be creative but also remember to stay on topic. A catchy title will always get attention!
Easy to read, easy on the eyes.
A quick edit & spell check will work wonders for your credibility. Also, break reviews into small, easy paragraphs.
Customer reviews should be relevant to the product in question. The product review section on zeepee.in is for you to share your opinion on the product, and for other customers to research better and have an informed buying decision. ZeePee.in reserves the right to remove reviews that include any of the following:
– Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product)
– Service feedback, including availability, order or payment related queries. You may use the Contact Us form for such queries
– HTML embedded in text references to other retailers
– Pricing related comments
– Personal information (Phone numbers, postal address, email address and others)
– Profane comments. Inflammatory comments. Copyrighted comments
– Plagiarised content (Any content found elsewhere on the internet, even if you’re the original author)
– Promotional content
– Reviews by or on behalf of a person or company with a financial interest in the product or a competitors product (Reviews by authors, artists, publishers manufacturers without disclosure)
– Reviews written for any form of compensation
– Reviews given using fake ids, irrelevant user email ids
– Asking for helpful votes
– Review in any language other than English (Unless there is a clear connection to the product, like a regional book or a regional music album)
– Feedback about errors in the product description
To become a seller on ZeePee, register here with your details.
during registration click on ( I am a vendor)
Faster delivery options may not be available at your location due to courier related reasons but we’re trying to expand our services to include more places. Stay tuned for updates!
No, however, we try our best to have your item(s) picked up by our courier service providers & get you the replacement as soon as possible.
The delivery of large category products at a particular location depends on the following factors:
- Dimensions and weight
- Location of the seller
- Serviceability of the seller’s partnered service provider
Always ensure to update your preferred delivery location/address to verify if the seller is offering the product or deal at your location.
The ZeePee Help Centre page lists out various types of issues that you may have encountered so that there can be quick resolution and you can go back to shopping online. For example, you can get more information regarding order tracking, delivery date changes, help with returns (and refunds), and much more. The ZeePee Help Centre also lists out more information that you may need regarding ZeePee Plus, payment, shopping, and more. The page has various filters listed out on the left-hand side so that you can get your queries solved quickly, efficiently, and without a hassle. You can get the ZeePee Help Centre number or even access ZeePee Help Centre support if you need professional help regarding various topics. The support executive will ensure speedy assistance so that your shopping experience is positive and enjoyable. You can even inform your loved ones of the support page so that they can properly get their grievances addressed as well. Once you have all your queries addressed, you can pull out your shopping list and shop for all your essentials in one place. You can shop during festive sales to get your hands on some unbelievable deals online. This information is updated on 08-Aug-23The ZeePee Help Centre page lists out various types of issues that you may have encountered so that there can be quick resolution and you can go back to shopping online. For example, you can get more information regarding order tracking, delivery date changes, help with returns (and refunds), and much more. The ZeePee Help Centre also lists out more information that you may need regarding ZeePee Plus, payment, shopping, and more. The page has various filters listed out on the left-hand side so that you can get your queries solved quickly, efficiently, and without a hassle. You can get the ZeePee Help Centre number or even access ZeePee Help Centre support if you need professional help regarding various topics. The support executive will ensure speedy assistance so that your shopping experience is positive and enjoyable. You can even inform your loved ones of the support page so that they can properly get their grievances addressed as well. Once you have all your queries addressed, you can pull out your shopping list and shop for all your essentials in one place. You can shop during festive sales to get your hands on some unbelievable deals online. This information is updated on 08-Aug-23
