If you haven’t received an item or you receive a different/ damaged item, start by communicating directly with us, that’s often the best way to resolve things.
If that doesn’t work, you can open a claim under ZeePee Guarantee which covers your entire purchase amount (Item price + shipping cost) on all payment methods. We’ll coordinate with you to make sure that the issue is resolved to your satisfaction.
You can file a claim within:
Item not as described: 7 calendar days of item delivery for more detail Returns Policy
Item not received: within 15 calendar days from the date of payment made by buyer.
Note: After you file a claim, our team will get in touch with you with 24-48 hours to understand details of the case.
